Refund Policy

Returns Eligibility

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in its original packaging
• Accompanied by proof of purchase

To start a return, please contact us at support@allautogoods.co.uk.

Items sent back without prior approval will not be accepted.

Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.

If the return is due to customer reasons (change of mind, wrong item ordered, etc.), the customer is responsible for return shipping costs. In such cases, refunds may be partial depending on the condition of the returned item.

Order Delays

Estimated delivery times are shown on each product page. While most orders arrive within this timeframe, occasional delays may occur due to logistics or customs.

If your order has not arrived within 5 working days after the expected delivery date, please contact us and we will review your case and offer a suitable solution, including a refund where applicable.

Orders Marked as Delivered

If tracking shows that your order has been delivered but you have not received it, and the tracking indicates issues such as:

• Incorrect address
• No such number
• Unknown recipient
• Customer refused delivery
• Item not collected in time
• No safe delivery location
• Customs issues

We will assist you in investigating the issue. However, we cannot guarantee a refund in these cases. In some situations, we may require official confirmation from your local post office (with stamp) to proceed with the investigation.

We strongly encourage customers to ensure all delivery details are correct when placing an order.

Damaged Items

Please inspect your order upon arrival. If your item arrives damaged, contact us within 7 days with clear photos or videos.

• Severely damaged items: Full refund or replacement
• Partially damaged items (e.g. small cracks, minor bending, cosmetic issues): Partial refund or replacement

We reserve the right to determine what qualifies as minor damage.

Incorrect or Missing Items

• Wrong product received: Full refund or replacement
• Wrong variant (colour, size, etc.): Full refund or replacement
• Missing parts:
  • If the missing part does not affect functionality — partial refund or replacement part
  • If the missing part affects functionality — full replacement

Size Disputes

If you believe an item is not the size you expected, the outcome depends on the situation:

If the product was listed with specific dimensions and you received something significantly different: Contact us with clear photos and measurements. If we confirm the item does not match the listed specifications, you will be eligible for a full refund or replacement — this would be treated as an incorrect item received.

If the item matches our listed specifications but is not what you personally expected: You must provide a clear measurement photo and proof using a correct measuring method (e.g. ruler or tape measure clearly visible).

Without proper evidence, refunds cannot be issued. Slight variations within standard manufacturing tolerances do not qualify for a refund.

Order Cancellation

Orders can only be cancelled before processing.

• If the order has just been placed and not yet processed: A full refund will be issued.
• If the order has already been processed: Cancellation is no longer possible. However, we can assist you after delivery with a suitable solution.

Exchanges

The fastest way to get the correct item is to contact us, and we will guide you on the best solution (replacement or refund depending on the case).

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@allautogoods.co.uk.